Refund policy

Refund Policy

The FurLift Stay-Put Guarantee

We stand behind FurLift. If it's not working out, here's exactly how returns and refunds work.

30-day window. You have 30 days from the date your order is delivered to request a refund or exchange.

Condition. The tether should be in the condition you received it — used is fine, we just ask that it isn't damaged beyond normal wear so we can process the return. If it arrived damaged or defective, tell us and we'll make it right at no cost to you.

How to start a return. Email us at furliftsupport@gmail.com with your order number and the reason for the return. We'll send you next steps, including the return address.

Who pays return shipping. Return shipping is the customer's responsibility for standard returns (changed your mind, wrong fit for your dog, etc.). If your order arrived damaged, defective, or we made an error, FurLift covers return shipping in full — that one's on us.

Refund timing. Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Your bank or card issuer may take a few extra days to post it.

What isn't covered. Normal wear and tear from regular use isn't a defect. If a color or size issue is our error, we'll cover it fully.

Questions before you buy? Reach out any time at furliftsupport@gmail.com — no need to wait until something's wrong.